If a product arrives and appears to be damaged please do not sign for the goods. Contact our customer services by phone or email and we will do our best to solve any problems you may have encountered. We are not obligated to refund any product that does not have any deflects or that has been opened. Should a product need to be returned the postage will need to be covered by the customer. For further details please do not hesitate to contact us. Our contact details or online form can be found below.